Delete your data

Ask us to delete all your data

1. Send an email to contact@scalemindapps.com from the email address of your Wakeel account.
2. Write “Data deletion request” as the subject.
3. Write the name of your store in the email.

We answer within 7 days. Within 30 days, we delete your account, your stores and the data that we received from connected platforms. A store that has another owner stays with that owner: we only remove you from its team. Then we confirm the deletion by email.

We keep only the records that the law makes us keep, for example invoices.

Remove Wakeel from Facebook and Instagram

• Facebook: Settings and privacy › Settings › Business integrations (or Apps and websites) › Wakeel › Remove.
• Instagram: Wakeel reaches your Instagram professional account through your Facebook Page. Remove Wakeel from Facebook Business integrations, as in the step above. This also ends its access to Instagram.

After that, Wakeel stops receiving new data from your accounts. To delete the data that Wakeel already received, also send us the email of the first section.

Disconnect inside Wakeel

In the Wakeel dashboard:

• Meta: Settings › Integrations › Disconnect. Wakeel deletes the access tokens and removes its access at Meta at the same time, unless another of your stores still uses the same Facebook account.
• Google: Settings › Integrations › Google Sheets › Open the sheet sync › Disconnect. Wakeel revokes its access at Google at the same time, unless another of your stores still uses the same Google account.

A disconnection stops new data. It does not delete the data that Wakeel already received. To delete it, send us the email of the first section.

Remove the access of Wakeel to your Google account

Open myaccount.google.com/permissions, choose Wakeel, and remove its access.

TikTok

Wakeel keeps a TikTok pixel and its access token only when a seller adds them. To remove them, open Settings › Pixels, open the menu of the pixel, and choose Delete. Wakeel then deletes the pixel and its access token.

If you bought from a store that uses Wakeel

This part is for people who ordered from a store, sent a message to a store, or got a call from a store that uses Wakeel.

Contact the store first. The store decides how it uses your data.

You can also write to contact@scalemindapps.com with your phone number and the name of the store. We help the store delete your data.

What we delete and what we keep

We delete:

• Your seller account: your name, email address, profile photo and phone number.
• Your stores and their content: products, pages, orders, customers, messages, calls, recordings and transcripts.
• The data and the access tokens that we received from Meta, Google and TikTok.

We keep only the records that the law makes us keep, for example invoices.

At your request, Wakeel sent some data to Meta, TikTok or a delivery carrier. The rules of that company apply to that data. Ask that company to delete it.